FAQ's

The process involves an initial free consultation to find your ideal design, gemstone selection, 3D renderings of your design, and final fabrication, ensuring your vision is brought to life. Click here to find out more about custom design.

For most designs, the process will take between 2-3 weeks. For rare gemstones or antique cuts, it will take longer.

Yes, you can reuse or incorporate existing jewelry or stones, allowing for personalized and meaningful designs.

Unlike the typical stereotype of expensive custom jewelry, our pricing stays competitive because every piece is made in-house.

No, you can work with our designers to create a new design from scratch or refine an idea you already have.

We offer a wide range of bridal jewelry including engagement rings, wedding bands, earrings, necklaces, and matching designs.

Yes, we offer personalized customization through design or engraving options to create unique, meaningful pieces that reflect your style and vision.

Consider your engagement ring style, metal preferences, and comfort; our experts can help you select or design the perfect match.

Popular options include yellow gold, white gold, rose gold and platinum each offering different looks and durability.

Engagement ring orders typically take 2-3 weeks to be finalized and ready for use for most center stone shapes. For center stones that are custom cut, it will take more time.

Yes, we can resize, upgrade, polish and adjust your jewelry in-house as you need. Most of our services are done on the same day.

We replace most watch batteries that use common batteries.

With our scrap gold method, we can design and make a new jewelry piece from any scrap gold or scrap gems of any color you have at home, simply bring it for us to analyze it and we will make a new piece with your gold.

With our laser cut and engraving machine, we can engrave quotes, dates, names and symbols on to your desired jewelry piece.

We do offer appraisal services for products made by us, at a cost of $150. This needs to be scheduled from before.

The 4 Cs are carat, clarity, color and cut. they help judge the value of a diamond and each have a chart of grading.

Lab-grown diamonds and natural diamonds are chemically and characteristically the same. The only difference is the method of extraction and the price between the two. Both are also graded the same.

Yes diamonds can break, however it happens very rarely. It takes a lot of power to break into a diamond, especially if the diamond has a high carat weight.

The most popular gemstones include sapphires, rubies, emeralds, and topaz, known for their vibrant colors and durability. We offer all gemstones, including birth stones in both lab-grown and natural.

Every 6 months to 1 year, you should take your jewelry for a cleaning. We offer free professional cleaning .

Consider the gemstone’s color, durability, meaning, birth month, and your personal style to select the perfect stone for your piece.